Return & Exchange Policy
We want you to love your purchase! If something isn’t quite right, please let us know. We offer exchanges for different colors, sizes, or styles. If you receive an item that is damaged, defective, or not what you ordered, you can return it unused and in its original packaging, with tags attached, within 14 days of delivery for an exchange.
Important Notes:
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Dispatch Policy: Once items are dispatched, they cannot be returned for a refund, but can be exchanged.
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Condition of Items: To qualify for an exchange or store credit, items must be unused, unaltered, and have all tags attached. Damaged or soiled items may be returned to you. Please inform our customer care if you receive items without tags.
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Custom Orders: Custom-made items are non-returnable.
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Discounted Merchandise: Exchanges are not permitted on discounted items.
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Refunds: Returns/Refunds are only accepted for defective or incorrect items or those delivered later than promised. Refund processing may take 7-10 business days.
Exchange in India
Step 1: To initiate a return, email us at support@kathaashilpi.com within 14 days of delivery.
Step 2: Wait for our confirmation email to begin the return process. We will arrange a pick-up through our courier partner. If they don’t service your area, please self-ship the item to us.
Step 3: Securely pack your return in the original packaging, if possible, and send it back to us. We’ll provide shipping details in our confirmation email.
Exchange Outside India
Currently, we do not accept returns or exchanges for international orders unless the item is damaged, defective, or incorrect.
In exceptional cases, if you can return the item to an address in India where a pick-up can be arranged by our delivery partner within 14 days of delivery, we will facilitate an exchange. Please note that shipping charges may apply for international exchanges.
Need help?
Contact us at support@kathaashilpi.com for questions related to refunds and returns.